Sentiment Analysis

Automatically classify exported comments as positive, negative, or neutral using AI-powered sentiment analysis. Choose between multiple AI providers or use the free built-in analyzer.

How It Works

When you enable sentiment analysis on an export, each comment's text is sent to your configured AI provider for classification. The results are embedded directly in your exported file with color-coded indicators:

Excel exports include a Sentiment Legend sheet with full descriptions of each classification.

AI Providers

You can choose between three providers. Configure your preference in the API dashboard.

OpenAI premium

• Model: GPT-3.5 Turbo
• Best for: Fast, cost-effective analysis
• Key format: Starts with sk-
• Get a key: platform.openai.com/account/api-keys

Claude (Anthropic)

• Model: Claude Haiku
• Best for: Accurate, nuanced understanding of context and sarcasm
• Key format: Starts with sk-ant-
• Get a key: console.anthropic.com/settings/keys

Google Cloud Natural Language

• Model: Cloud Natural Language API v2
• Best for: Purpose-built sentiment scoring (no prompt engineering, returns a numeric score)
• Key format: Google Cloud API key
• Get a key: console.cloud.google.com/apis/credentials

Free Mode

Users without a configured API key get basic sentiment analysis at no cost:

Free mode is useful for testing. For production use, configure an AI provider for unlimited multilingual analysis.

Setup

1. Configure your provider

Dashboard > API > AI Sentiment Analysis

Select your preferred provider, paste your API key, and save. Your key is stored encrypted.

2. Run analysis on an export

After an export completes, click Run Sentiment Analysis on the results page. The button shows which provider will be used:

• Run Sentiment Analysis via OpenAI
• Run Sentiment Analysis via Claude (Anthropic)
• Run Sentiment Analysis via Google Cloud NLP
• Run Sentiment Analysis [ FREE ] (no API key configured)

3. Download results

The exported file includes sentiment values color-coded in the spreadsheet. Use Excel's filter on the Sentiment column to isolate specific sentiments.

API Usage

Sentiment analysis is triggered as a filter option when creating or re-processing export jobs. It runs automatically during the export filter pipeline.

Filter option

Include sentiment: true in your filter options when creating a filtered export:

curl -X POST https://exportcomments.com/api/v3/job \
  -H "X-AUTH-TOKEN: your-api-token" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://www.youtube.com/watch?v=example",
    "options": {
      "filter": {
        "sentiment": true
      }
    }
  }'

The sentiment provider and API key configured in your account settings will be used automatically.

Supported Platforms

Sentiment analysis works on all platforms that export text content, including:

Facebook, Instagram, YouTube, TikTok, Twitter/X, Reddit, Discord, LinkedIn, Amazon, Google Reviews, Trustpilot, Steam, Etsy, Shopee, Lazada, Tripadvisor, Vimeo, Twitch, ProductHunt, Kickstarter, and 20+ more.

Cost Estimates

ExportComments does not charge for sentiment analysis. Costs come from your AI provider's API pricing: